THE Cebu Pacific Air (CEB) explained Friday why it is experiencing delays in some of its flights, saying the delays can be attributed to some reasons that are beyond the company's control. CEB reservation officer Ellen Dolim said in a phone interview that the company is doing its best to deliver the best service to its customers.
"These are security concern and we cannot do anything about it," Dolim said. Asked to elaborate on the security concerns, Dolim refused to speak further. A concerned reader of Sun.Star Davao complained about CEB's delayed flight on Friday morning. The reader, who requested anonymity, said their flight for Manila was supposed to leave at 8:30 a.m. but they were advised to wait until 8:20 p.m. on the same day.
"Pero ang 9:40 a.m. flight naka-alis na at may 3 p.m. and 5 p.m. pa na flight chance passenger lang daw kami kung kaya unyang hapon (But the 9:40 a.m. flight left and there were 3 p.m. and 5 p.m. flight scheduled. Since we were chance passengers, we have to wait until evening)," the reader said. The reader added that many of them were stranded and even had to be absent from work. "There are valid contributing factors to reckon with when there is flight delay. Our On Time Performance is a big issue to us," said Nikki Paulin of CEB cargo and fuel operations.
Source: Sun.Star Davao
By: Jereco O. Paloma
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